EBI Consulting, Inc. was formed in the mid 80's to link organizational effectiveness with improved growth and profitability of the business. EBI works with major industries on change, leadership, and world class customer service. Clients include Harvard Business School Executive Education, Dunkin Donuts/Baskin Robbins, Amica, Meridien and Langham Hotels, Kronos, and hospitals concerned with increased competition and patient choice.
With CEO focus on branded customer experience, EBI is recognized for customized and sustainable service improvement, helping clients change behavior, improve accountability, and shift the culture, relative to each organization's unique goals and environment. We identify opportunities for improvement, develop and implement transition plans, and clarify roles and responsibilities for leadership.
To see a list of EBI clients
click here.
Why Clients Select EBI
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Practical
solutions to complex issues |
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Speed of implementation
and responsiveness |
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Integrated process
for behavior change |
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Proven increase
in business metrics |
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Customized initiatives
that achieve the buy-in necessary for success |
To see a list of EBI clients click
here.
The EBI Team
Elaine Berke — Founder
and President
Elaine
Berke, founder and president of EBI Consulting,
Inc., has 25 years of experience as a consultant,
speaker, business leader, executive advisor,
and trainer. Passionate about leadership and
customer experience, Elaine is a frequent speaker
at conferences and events, including those sponsored
by Linkage, NEHRA (Northeast Human Resources Association), the International
Customer Service Association, and the American Society for Training and
Development.
Elaine
has been quoted in Fortune, Sales and Marketing Management, The Boston
Globe;
and published articles in Training Magazine, Management Review, Stephen
Covey's Executive Excellence, Best Practices in Customer Service
Newsletter, and other trade publications.
Before
EBI, Elaine held corporate positions in organization development, recruiting
and training, including management responsibility with a former General
Mills division. She has an MBA from the University of Massachusetts and
an undergraduate degree with a major in English from Boston University.
Elaine Berke is on the Board of Directors of the Rhode Island Philharmonic and the Board of Governors for The Miriam Hospital in Providence, RI. Elaine has provided board development, advisory, and strategic planning service for numerous non-profits and is a Visiting Scholar at Brown University.
Our
Consultants
The
EBI Team includes highly experienced consultants
who each bring 20-25 years of knowledge, talent,
and business expertise to client projects. Some
of their combined accomplishments include: senior
level corporate leadership, consulting to Fortune
500 clients, assisting companies with funding
and growth strategies, developing proprietary
sales seminars and tools for the hospitality
industry, conducting retail industry and competitive
market research to identify new markets, developing
continuous improvement programs, developing assessments
and benchmarking tools, facilitating strategic
planning, coaching CEO's, and re-engineering
organizations.
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