 |
|
|
Client List
Service - Healthcare - Retail - Food - Hotel
|
AAA
Affiliated Research Centers
Dunkin Donuts, Baskin Robbins,
Togo’s
American Skiing Company
Braintree Hospital
Brooks Drug
Burger King
Casey Eye Institute
Charlton Memorial Hospital
FilterFresh
Johnny Appleseed
Kayem Foods
Langham Boston Hotel
McDonald’s |
|
Meridien Hotels
New England Power
New Milford Hospital
Newport Creamery
OHSU Dept of Surgery
OHSU Medical Group
Shaw’s Supermarkets
Springfield Hospital
St. Joseph Health Services RI
Stratton Mountain Resorts
T.J. Maxx
Union Hospital
Wearguard
West Lynn Creamery
Yale New Haven Hospital |
| |
|
|
| Technology
- Manufacturing |
Akibia
Allied Automotive/Allied Signal
AT&T Network Software Systems
Baird
Bell Atlantic
Bell Labs
Bull Worldwide Information Systems
Cahners Business Information
CIC Systems
Computer Identics
Concordia Manufacturing
C.R. Bard
Deknatel
Electric Boat
Exxon
Great Northern Paper
|
|
Harcourt
General
Heublein
Ibis Consulting
Kronos
MCI
McNeil Pharmaceuticals
Milliken & Company
Ocean Spray
Providence & Worcester Railroad
Raytheon Services
Sippican Ocean Systems
Southern New England Telecommunications
Stanley Works
The Kendall Company
Titleist Worldwide |
| |
|
|
| Financial
Services |
ABN
Bank
Amica Insurance
Andover Bank
Arbella Insurance
BankBoston
Commerce Insurance
Firstfed
Fleet Bank
General Reinsurance
|
|
Lee
Bank
Liberty Bank
Mass Casualty Insurance
Phoenix Home Life Insurance
People’s Bank
Providence Washington Insurance
Safety Insurance
U.S. Trust |
| |
|
|
| Education
- Government - Not for Profit |
Boston University
Brown University
Bryant College
Elderhostel
Harvard Business School
Mass. House of Representatives
Massport
MBTA |
|
Mystic
Marinelife Aquarium
National Marine Fisheries
Naval Underwater Systems Center
New England Aquarium
Oregon Health & Science Univ.
Radcliffe College
RI School of Design
US Army National Guard |
| |
|
|
|
|
|
 |
HOSPITALITY
Problem: In
a re-branding and re-structure of Meridien Hotels,
the former Meridien Boston became part of the Langham
hotel group based in Hong Kong. Changes in amenities
to become a 5 star property necessitated developing
new loyalties and customer service behavior among
long term staff.
Solution: EBI developed a customized program to assist the hotel in utilizing standards to differentiate the brand and compete as a 5 star property. Training was developed using EBI consultants and Train the Trainer to identify differences in 4 star vs. 5 star interactions.
Result: The hotel has embedded the behavior in the organization and utilized the training with new employees in orientation, gaining the support of long term employees in shifting the culture.
|
|
