EBI CONSULTING, INC. PRESS ROOM

"We make a living by what we get,
but we make a life by what we give."
— Sir Winston Churchill

EBI in the News

	July 6, 2007 Employee communication key to retention after M&A

	November 2006 Building Service with a Smile: Service Comes from the Top (from HR Magazine November, 2006)

	November 2006 Working Toward a Work — Life Balance (from MasterCard Small Business Podcast November, 2006)

	October 5, 2006 Why It's Time to Lose the Snide IT Attitude — said Elaine Berke, founder and president of EBI Consulting, in Westport, Mass., which specializes in customer service improvement. ...

	July 2006 Tips for Achieving Customer Focus

	June 2006 7 Tips for Excellent Customer Service — In the business world, good customer service often isn't good enough anymore.

	May 2006 Roadmap to a Customer-Centric Strategy

	April 2006 T+D Magazine Retail Training — An update on the issues and state of retail training in the industry. Download Article (PDF)

	April 3, 2006 AMNews Agent for change: Doctors must buy into shifts in practice — Persuading physicians and staff to adopt new ideas can be challenging, but collecting data and seeking help in decision-making can aid the process.

	March 26, 2006 "Phone menus press callers' wrong buttons" As anger mounts, some firms try to humanize system.

	March 19, 2006 "Attracting Your First Clients — When You have No Client Experience" from the Society for Human Resources Management

	February 10, 2006 "Getting the Message: Motivational Speakers in Demand"

Press Releases

	June 1, 2006 EBI Consulting, Inc. Recognized for Expertise in Customer Centricity by Leading Business Journals

	October 7, 2005 EBI Consulting Announces Website with Helpful New Content for Customer Service Excellence

	March 14, 2005 EBI Consulting Introduces Training Toolkits to Accelerate Customer Service Culture and Change

TECHNOLOGY COMPANY

Problem: Rapid growth technology company needed to develop their organization including senior management roles, structure, strategic plans, sales systems, sales force, and identify new channels for sales.

Solution: EBI developed a model for the organization in multiple areas, including sales structure working with the CEO and senior management team. We assisted in developing a sales plan, identifying sales competencies, and launching a re-seller program.

Result: Over a 3 year period sales more than tripled.

EBI CONSULTING, INC. | Westport, MA 02790 | 800-932-2141 | 508-636-5656 | Fax: 508-636-4171 | info@ebiconsult.com