Press Release:
March 14, 2005
EBI Consulting Introduces Training Toolkits to Accelerate Customer Service Culture and Change
WESTPORT, Mass.—(BUSINESS
WIRE)—March 14, 2005—EBI CONSULTING,
INC. introduces Training Toolkits to help businesses
accelerate customer service culture, build accountability,
and more easily implement a proven process for
change. While most training dollars are lost due
to lack of buy-in, lack of on the job reinforcement,
or lack of business focus, EBI Training Toolkits
provide clients with templates, materials, and
tools that link training with business strategy
and measurement.
Built
from EBI’s extensive
resource library which includes materials and modules
from over 25 years of developing learning tools,
workbooks, instructional leaders’ guides,
and train the trainer for major industries, such
as technology, financial services, healthcare,
hospitality, retail, franchise, publishing, and
manufacturing, Training Toolkits are tailored to
each client’s needs, with programs conducted
in formats ranging from 2 hour modules to 1-2 day
seminars
These
highly engaging programs on “5 Star” Customer Service Culture,
Change Management, Leadership How To’s, Working
as a Team, and others, focus on behavior change,
hands-on case studies, and interactive group activity.
Programs can be delivered by in-house trainers
with senior management sponsorship or EBI consultants.
Elaine
Berke, president of EBI and passionate about
customer experience, believes Service Excellence
is a process not an event. “It’s
about building the culture, systems, and focus
on the customer. Though commitments to the customer
are on every board room wall and strategic plan,
too many leaders rely on a quick fix, or do nothing
at all. As Yogi Berra said, “if you always
do what you’ve always done, you always get
what you’ve always gotten. We work with premier
organizations and CEO’s who understand what
it takes to achieve excellence and market leadership.”
Information on purchasing Training
Toolkits, program descriptions, and details about
EBI solutions are available on our website at www.ebiconcult.com
or call 508-636-5656.
About EBI Consulting, Inc.
EBI provides customer driven
solutions to help companies achieve a strategic
vision, rapidly transform the functioning of business
leadership, and improve sales and service performance.
Our process includes assessment, recommendation,
tools, and implementation. Since 1981, EBI has
had over 300 clients, including Harvard Business
School Executive Education, Dunkin Donuts/Baskin
Robbins/Togo’s, Meridien Hotels, Casey Eye
Institute, Amica Insurance, Affiliated Research
Centers, and Kronos.
CONTACT: Elaine Berke, President
EBI Consulting, Inc.
Westport, MA 02790
T: 508-636-5656
info@ebiconsult.com
www.ebiconsult.com
|
