Our clients have been asking for an easy to use, upbeat reinforcement product to sustain customer service results, and here it is. You’ll see comprehensive customer service words associated with each letter of the alphabet and practical tips for each word selected from EBI’s proven customer service training. For example, the letter E includes the words excellence, enthusiasm, eye contact, total experience, exceeding expectations, excuses, and executives.

The content of this booklet IS as basic and simple as a grade school primer and that's the beauty of it. The advice we give is probably something each employer assumes their employees already know but, for some reason, is not fully practiced. Too often basic concepts are forgotten, ignored, or assumed to be practiced, and soon start to unravel. This 24 page booklet is a great reminder, follow-up memory jogger, word-of-the-day campaign, with many beneficial uses for motivation, reinforcement, and new employee orientation.

$9.75 each (minimum order required).

For more information or to place an order call
800-932-2141 or click here.